National Optical Distribution Pty Ltd trading as National Optical Distribution ABN 55 098 946 411 (“National Optical Distribution”, “we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles is available at www.oaic.gov.au.
1. What is Personal Information
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of Personal Information we may collect include:
- Names
- Business names
- Delivery and billing addresses
- Email addresses
- Telephone numbers
- Job titles
- Tracking and delivery information
- IP addresses and website usage data
2. How We Collect Personal Information
We collect Personal Information in a number of ways, including:
- When you book freight services
- When you contact us by phone or email
- Through our website forms
- Through tracking systems
- From third parties such as senders, receivers or business clients
- Through cookies and website analytics
In some cases, we collect Personal Information from third parties where you are the recipient of a consignment.
3. Why We Collect Personal Information
We collect Personal Information for purposes including:
- Providing freight and delivery services
- Managing bookings and accounts
- Tracking consignments
- Communicating regarding deliveries
- Responding to enquiries
- Improving our services
- Complying with legal obligations
We may also use Personal Information for marketing communications where appropriate. You may opt out of marketing communications at any time.
4. Sensitive Information
We do not generally collect sensitive information as defined under the Privacy Act.
If sensitive information is provided to us, it will only be used where required or authorised by law or with your consent.
5. Disclosure of Personal Information
We may disclose Personal Information to:
- Employees and contractors
- Subcontracted carriers and delivery partners
- Technology service providers
- Professional advisers
- Regulatory authorities where required by law
Where subcontractors or third-party service providers are engaged, we take reasonable steps to ensure they handle Personal Information in accordance with privacy obligations.
We do not sell Personal Information.
6. Security of Personal Information
We take reasonable steps to protect Personal Information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored in:
- Electronic systems
- Cloud-based platforms
- Secure internal databases
Where Personal Information is no longer required, we take reasonable steps to destroy or de-identify it, subject to legal and record-keeping obligations.
7. Access and Correction
You may request access to the Personal Information we hold about you and request correction if it is inaccurate or incomplete.
Requests should be made in writing to the contact details below.
We may require verification of identity before releasing information.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve functionality and user experience.
You may disable cookies in your browser settings, although some website features may not function properly.
9. Overseas Disclosure
Some of our technology service providers may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure Personal Information is handled in accordance with Australian privacy laws.
10. Complaints
If you have a complaint about how we handle your Personal Information, please contact us in writing.
We will respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
11. Contact Us
National Optical Distribution
LUSAL Pty Ltd
3B Short Street
Auburn NSW 2144
Email: info@National Optical Distributioncouriers.com.au
Phone: 02 9748 7788
12. Policy Updates
This Privacy Policy may be updated from time to time. The current version will always be available on our website.